FAQ
Frequently asked questions and answers.
Where can I download the latest update?
You can download the latest available version from the same download link you received after your purchase.
If you purchased through our website/store, please use your original order/download link. If you did not receive an update email, you can still use the same link from your original purchase.
I did not receive an update email. What should I do?
Please check your original download link first. Updates are usually available from the same link used after purchase.
Update emails may not be delivered if you did not agree to receive product update notifications during checkout or if the message was filtered as spam.
My email is not recognized. What email should I provide?
Please provide the exact email address used during checkout.
This may be different from your PayPal account email. We need the email address entered during the purchase process to find your order.
Are older versions still supported?
Versions older than 1.15 are no longer supported.
If your latest version is lower than 1.15, support and updates may no longer be available for that version.
If you already own version 1.15 or newer, you can download the latest available update from the same link you received after purchase.
Are updates free?
From version 1.15 onward, updates are free for users who own version 1.15 or newer.
Older versions below 1.15 are no longer supported.
I bought the product on the old system. Can I still get updates?
If you already have access to version 1.15 or newer, you can use your existing download link to get the latest available version.
For very old purchases or versions below 1.15, additional verification may be required, and support may no longer be available.
Why is my payment still pending?
Payment processing is handled by the payment provider.
If your payment is pending, we cannot manually complete it from our side. Please wait until the payment is processed or contact the payment provider directly if the issue continues.
Can I get a refund?
Digital products are generally non-refundable once purchased and downloaded.
Refunds may only be considered in special cases, such as duplicate purchases, access issues, or incorrect charges. Please check our Refund Policy for more information.
The mod does not work. What should I send to support?
Please include:
- the exact product name,
- your current game version,
- a clear description of the issue,
- screenshots, if applicable,
- your game log for technical problems.
Messages with complete information can usually be handled much faster.
Where can I find the correct mod load order?
The correct mod load order is always included in the files of the latest mod version.
Please always check the documentation included with your current download, because the recommended load order may change with each update.
Do I need other mods for PNG products to work?
No. N-Artworks products are standalone and do not require any other modifications to function.
Some optional tools or visual presets may be recommended, but they are not required unless clearly stated in the product description.
Are PNG products compatible with map mods?
PNG products are designed to work with the base game and may also work with many map mods.
However, compatibility can depend on the specific map mod, its version, and how it modifies roads, prefabs, textures, or environment assets.
I see red errors in the console. Is this always a problem?
Not every console message means the mod is broken.
If the game works normally, the issue may not require immediate action. However, if you experience crashes, missing textures, or visible problems, please send your game log and screenshots to support.
Where can I check current supported game versions?
You can check compatibility information in the individual product descriptions.
You can also visit the News section on our website, where current supported game versions and update information are listed.
Is WinterExperience an update or a separate product?
WinterExperience is a separate product unless stated otherwise.
If a new WinterExperience version is released as a new product, it is not automatically included as a free update for other products.
Why does support take longer to reply?
Support response time depends on the current number of messages and workload.
Replies may take several business days, especially during major updates, releases, or high message volume. Weekend support may be limited or unavailable.
Can I contact support through Facebook Messenger?
Support is handled by email.
Please contact us through the official support email and include all required information in your message.
I purchased the wrong product. What should I do?
Please contact support and include your order details.
We will review the case, but please note that digital products are generally non-refundable once downloaded.
I bought the same product twice. Can this be fixed?
If you made a duplicate purchase by mistake, please contact support and include both order details.
Duplicate purchase cases can usually be reviewed and resolved faster when all payment information is provided.
How can I contact support?
You can contact us by email:
support@n-artworks.com
Please write in English and include all relevant details so we can help you faster.